.TERMS & CONDITIONS.
This website (topbathbombing.co.uk) is a trading name of Letterbox Cottage Industries, a subsidiary of HallJones Creative Ltd and is designed and managed by HallJones Creative Ltd. In these terms and conditions any reference to “we”, “we’re”, “our”, “ourselves” or “us” refers to Top Bathbombing and in using this website and/or ordering products from us, you are agreeing to abide by our terms and conditions as set out below.
We are a business to consumer only supplier.
For all correspondence
Letterbox Cottage Industries,
Shrewsbury Business Park
1. Privacy & Marketing
1.1 Privacy & Cookies
We also securely maintain our own marketing database which is solely for our use and it is not sold on to any third parties nor is it used to promote any products/services outside of our direct portfolio. You can opt-in to our marketing at any time by e-mailing us on firstname.lastname@example.org, equally you may opt-out by e-mailing email@example.com .
We will automatically store your details for future marketing if you make an enquiry, register for an account or make a purchase with us.
2. Order Management
To shop with us please register your details via our ‘Log In’ for access to purchase online.
2.2 Order Timescales
We will always provide an order lead time estimate on our homepage and on your order confirmation. This is an estimate and whilst we use our best endeavors to meet or exceed this estimate on occasions we may not meet this lead-time due to factors beyond our control.
To place an order you must complete your transaction through our secure payment facilities managed by Worldpay and that your orders are made by the credit or debit card holder and sent to the address registered with the holder.
2.4 Order Confirmation
Once your order has been accepted and processed you will receive an e-mail within 12 hours, this confirmation contains critical information about your order.
We will also provide an update to your order, when your order is ready for despatch.
2.5 Order Fulfilment
While we will make every possible effort to get your order right first time, sometimes we may make a genuine mistake, this may result in an unsuccessful order or a failure to send emails on time. Whilst we cannot be held liable for this, we will do all we can to rectify any mistakes and will contact you immediately as soon as we realise.
If a product is out of stock, we will contact you and offer you an alternative product or a refund.
2.6 Telephone Orders
We do not at this time accept telephone orders.
2.7 Order Amendments
Due to certain system restrictions we are not able to make amendments to your order, therefore if you wish to change your order we request that you call us on +44 (0) 1743 232 765 so we can arrange to cancel your order and create a new one.
3. Quoted Prices include VAT at the current rate where applicable
All our prices as stated on our website are in pounds sterling (£), GBP (Great British Pounds) and you will be charged in pounds sterling even if you don’t live in the UK. We are VAT Registered and VAT at the prevailing UK rate, currently 20% since 4th January 2011 will be added to your order at the checkout for UK Businesses.
All products remain our property until paid for in full.
We do not offer any discounts on our pricing.
3.3 Manual Payment Processing
If you request manual payment processing your order will be processed via PayPal or PayPal Here.
4 Cancellations & Returns
All orders placed with us are legally binding, therefore if you do wish to cancel an order, please call us on +44 (0) 1743 232 765 to inform us as soon as possible.
4.1.1 Cancellation Refunds
We reserve the right to impose a reasonable fee for the processing of any refund where a cancellation of an order is made, we will only do this where a charge to process a refund is past to us by our payment provider SagePay/Elavon Merchant Services.
For transparency these fees vary depending on the card you use to place your order;
Visa Debit – 1.18% of the full transaction value
Mastercard Debit – £0.58p unlimited value
Credit Card – 3.98%
We will inform you at the point you request a cancellation of the fee associated and allow you to make the decision as to whether you wish to continue with the refund or allow the order to be processed under our usual terms and conditions.
Once an order has been dispatched we will only be able to refund you upon receipt of the returned items. If you want to return your order to us it must reach us within 7 (14? need to check distance selling regs) working days from the day after the day you received it. Once received we will process your refund within 7 (14?) days of receiving your return and cancellation advice. Please note that if you are returning the goods because you have changed your mind then please be aware we will not be able to refund the postage or the cost incurred for returning the goods.
If your order is received damaged we would ask that you contact us as soon as possible to arrange a refund, replacement or return. Once again we must stipulate that any returns must be sent to us within 7 (14?) days.
As all orders are insured in the unlikely event of damage occurring for any reason in transit, we can submit the necessary claim with the appropriate incumbent. In order to instigate a claim we will require notification within 48 hours of the delivery this can be via email or phone, we would also require photographic evidence of the damaged products in the packaging they arrived in.
There is no need to return the products to us and in most cases we will issue immediate action to reproduce, credit or refund your order, however in some cases we may need to wait until the claim is investigated. As always we will keep you fully informed of the progress.
4.4 Missing Items
In certain circumstances we will despatch orders with some items missing to meet deadlines and minimise any delays (we want you to enjoy your products as soon as possible). Where this is the case we will either substitute items for a similar product after offering you an alternative or refund the missing items in full.
In cases where the wrong products have been received, please contact us we will work with you to resolve the matter.
5. Delivery Information
Our delivery charges include a minimum of one re-delivery attempt should you be unavailable to receive the goods on the first occasion. Subsequent to this we may be contacted by our carriers to discuss how we wish to handle further delivery attempts. Where this becomes a chargeable event we will contact you to discuss prior to incurring costs. Please note any agreed costs incurred will be charged to you, in addition to your original order charges. If you decide at this stage to refuse delivery then the order will be returned to us. A minimum surcharge for handling this return of 20% will be deducted from your refund.
5.2 Free Delivery
Our free delivery policy is for orders exceeding £30 inc.VAT and is subject to re-delivery conditions as laid out in 6.1.
Free is delivery is applicable to UK Mainland only, for the avoidance of doubt this does not include; Northern Ireland, Scottish Highlands or any UK Islands such as Isle of Man or Isle of Wight.
We allow a degree of freedom and goodwill throughout our ordering process, however we trust our customers will select the correct shipping option when placing an order. If when placing you order you incorrectly select a free delivery option we will not arrange despatch until the appropriate delivery fees are paid.
6. Liability Confirmation
We shall not be held liable for any costs for the non delivery of orders or goods within a specified timescale, nor for the cost of the return of goods. Therefore, third party liability is not regarded under our liabilities, this includes associated business running costs, such as rent, bills or other costs such as customer refunds.
We reserve the right to update these conditions without prior notice.
We reserve the rights to change or update our product(s) at any time, this may be as simple as a small colour alteration or ingredient update through to an addition or removal of a single product or product line.
As our products are handmade, some slight variances in colour and design may occur through that process which are outside of our control.
We will endeavour to update our website to reflect changes and we will not be held liable for these changes.
7. Intellectual Property
7.1 Copyright & Trademarks
All Products, Pictorial Designs, including our Website Text and Background Design are the express and exclusive property of HallJones Creative Ltd and all are protected by the relevant UK copyright and trademark laws.
01691 610 420
©COPYRIGHT 2017 - Top Bathbombing
Web design: HallJones Creative Ltd.